If you're not entirely satisfied with your purchase, we're here to help. You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition you received it.
Specific Return Conditions:
- Bag Condition: All bags must be in new condition with all tags attached to be eligible for a return.
- Tracking: If you opt to choose your own carrier for the return shipment, you are required to provide us with a tracking number.
- Time Window: You have a 5-business day window to ship your return back to us once you've received our return authorization.
Note: We do not accept returns for custom tags.
Our Shipping Address: Tote&Carry Return 2131 Merced Ave, South El Monte CA 91733
Once we receive your item, we'll inspect it and notify you of the status of your refund. If your return is approved, we'll initiate a refund to your credit card (or original method of payment).
How to Initiate a Return:
To start the return process, visit this page: https://totencarry.returnscenter.com/
Items purchased on final sale (i.e. items to which you have applied a discount code) cannot be refunded.
Did we make an error?
We make every effort to accurately fulfill your order before it leaves our warehouse. If, however, we have mis-shipped an item please contact us at firstname.lastname@example.org